Frequently asked questions

Real-time meeting interpretation: mix English, Mandarin, Cantonese and Japanese in one meeting — no language switching, subtitles line by line. When the meeting ends, AI minutes are written for you (summary, key points, decisions, action items, plus the overall mood of the meeting), with a timestamped transcript to look back on. Large-document translation: upload a PDF hundreds of pages long in one go with the layout largely untouched, and get a translated version plus a bilingual side-by-side one; Excel sheets work too. Also audio file transcription and a browser extension (bilingual web translation + YouTube/Netflix/Bilibili subtitle translation + click-to-translate). In one line: turn your meetings from "listening" into "records you can revisit".

Three things. Mixed languages without switching — English, Mandarin, Cantonese and Japanese can alternate in one meeting without picking a source language first. Colloquial Cantonese is normalised into written form before translating, so words like 頭先 or 火牛 are not rendered literally. And meetings and documents share one glossary, so product and client names (Premis, private rack) come out the way you defined them.

Tap "Ask about this" next to the line, or "Missed it?" at the bottom, to ask what it meant, what the last few minutes were about, or whether the translation is right. Answers come only from this meeting and point out lines that may have been misheard or mistranslated. It does not interrupt the meeting; 1 credit per answer, charged only if answered.

It works best in a quiet room with the speaker close to the microphone. Background noise, heavy accents, people talking over each other and fast speech all affect recognition. Use an external or headset mic, and add product and people names to your glossary beforehand.

Yes, the layout stays largely untouched. Tables, images and columns remain roughly where they were — the document is not flattened to plain text and re-flowed. You get two files: a translation-only version and a bilingual side-by-side version. Layout-heavy documents like contracts, tenders and technical manuals can be uploaded as-is.

A PDF can be up to 500 pages — upload hundreds of pages in one go, no splitting. In our tests a document of 300-plus pages finished in about 20 minutes; progress is shown live and you can close the tab and come back. Excel (.xlsx / .xlsm) files can be up to 30 MB and 2 million characters, with formulas and charts kept (legacy .xls and .csv are not supported). PDFs cost 1 credit per page, charged only when the translation finishes — failures cost nothing. Scanned (image-only) and encrypted PDFs are not supported.

17 languages to choose from: Cantonese, Mandarin, English, Indonesian, Japanese, Korean, French, German, Russian, Spanish, Portuguese, Italian, Vietnamese, Thai, Arabic, Hindi and Turkish. With the source set to "Auto-detect", English, Mandarin, Cantonese and Japanese can be mixed in one meeting without switching; for other languages, pick the source language directly.

Per-minute. 1 credit ≈ 1 minute of real-time translation. New users get 60 credits free on signup. Packs: Trial (¥10 / 60 min), Standard (¥100 / 600 min), Pro (¥300 / 6000 min — 70% off).

No. Only actual recording time is charged. Paused time does not count. Credits are deducted at meeting end based on cumulative active duration.

Upload an audio file and it's charged by actual audio duration, same per-minute rate as real-time. The page shows "Approx N credits" before upload so you can estimate.

PDFs are 1 credit per page; Excel is charged by the amount of text, 1 credit per 1,000 characters. Both draw from the same balance as interpretation and are charged only when the translation completes — failures cost nothing. For PDFs, the page count and estimated cost are shown right after upload.

No, credits are valid forever once purchased.

Alipay with instant credit. WeChat Pay coming soon.

Yes. For orders over ¥500, electronic invoices are supported. Email live@oriji.ai with your invoice info — sent to your inbox within 3 business days.

For unconsumed credits with valid disputes (e.g. system fault, double-charge), we will compensate the equivalent amount upon verification. Consumed credits are non-refundable. See Terms section 5.

In cloud storage that only your account can access. Auto-deleted after at most 7 days.

Permanently in your account. You can delete individual meetings anytime in the meeting detail page; this also clears the audio files.

No. We process data only to deliver the Service. De-identified statistics (with personal info removed) may be used for quality analysis. You can opt out via live@oriji.ai.

Yes. Please ensure you have legal authorization from all participants. Liability for unauthorized recording is yours. See Privacy Policy.

Yes. Email live@oriji.ai to request account deletion. All associated data is removed within 30 days.

No. Speech recognition and translation run on cloud models and require a stable network. Wi-Fi or 4G+ recommended.

Yes. Open the web app in WeChat / Safari / Chrome — mobile UI is fully supported, no app required. Photo translation and background recording need the app.

Yes. Click "Share" on the recording page to generate a link with optional password and expiry. Recipients don't need to register — just scan or open the link.

Telling speakers apart is not supported at the moment. You can use "Mark this moment" to add notes at key points.

The frontend auto-reconnects (exponential backoff 1/2/4/8 sec, up to 4 retries). The backend ASR link also retries up to 5 times. Already-translated content is not lost.

YouTube, Netflix, Bilibili, iQiyi, Tencent Video. The extension auto-detects original subtitles and overlays bilingual translation in real time. Works on Chrome / Edge / Brave / any Chromium browser. Install from Chrome Web Store, or download .zip from the homepage and load manually.

Build your glossary (source → target word pairs) under "Glossary" and bind it when creating a meeting. Terms like Premis, Oracle, West Kowloon, BOC will follow your defined translations.

When creating a meeting, fill the "Quick terms" field (comma- or newline-separated); recognition and translation will favour those spellings. Terms expire when the meeting ends.

Yes. Fill "Meeting topic" with one sentence (e.g. "Technical discussion with client about vector DB solutions") and the AI biases recognition and translation accordingly.